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Return and Refund Policy

Shopy 101 is committed to providing a transparent and fair environment for both buyers and sellers. While digital products are non-returnable by nature, we understand that issues may arise. Below is the detailed policy for returns and refunds.

1. Non-Returnable Products

Due to the nature of digital products, they are non-returnable once the purchase is completed. This includes downloadable content such as software, e-books, music, videos, and other digital items.

By purchasing, the buyer acknowledges that all digital products are final sale and cannot be returned.

2. Refund Eligibility

Refunds can only be requested under specific conditions, which include:

  • Product does not match the description: If the product received does not align with the seller's description, the buyer can request a refund. This includes missing features, content, or discrepancies between what was advertised and what was delivered.

  • Technical issues: If the purchased digital product is unable to be downloaded or does not function as promised (such as a broken link, file corruption, or compatibility issues), and the seller is unable to resolve the issue within a reasonable time, a refund may be requested.

3. Download Time Frame

  • Digital products must be downloaded and used within the specified time frame after purchase. After the specified date, the product will be reset and will no longer be accessible. The user agrees to download the product within the designated period and acknowledges that failure to do so may result in the loss of access to the product.

4. Refund Process

Refund requests must be made within 7 days of purchase. Requests made after this period will not be eligible for a refund.

Buyers should initiate the refund process through the Support Page on Shopy 101, providing details about the issue encountered and any supporting documentation or evidence (such as screenshots or error messages).

Once the request is submitted, the Shopy 101 support team will review the case and determine if the refund is applicable.

5. Refund Exemptions

Refund requests may be denied in the following circumstances:

  • The product works as described, and the buyer changes their mind after purchase.

  • The buyer fails to report an issue within the 7-day period after purchase.

  • The product has been used or downloaded, and no technical issues have been reported within the allowed timeframe.

6. Refund Approval and Processing

If the refund is approved, the amount will be refunded to the buyer’s original payment method.

Refunds may take up to 7 business days to process, depending on the payment gateway or financial institution used.

In some cases, the refund may be issued as Shopy 101 store credit, which can be used for future purchases. This will be clearly stated when processing the refund.

7. Seller's Responsibility

Sellers are expected to provide accurate product descriptions and ensure that the product is functioning correctly before listing it for sale.

If a product has technical issues or fails to meet the description, the seller must resolve the issue promptly, whether by fixing the product, providing a replacement, or offering a refund.

Sellers must honor refund requests when valid and comply with Shopy 101’s policies.

8. Dispute Resolution

If a buyer and seller cannot come to an agreement regarding a refund, Shopy 101’s support team will step in to mediate and find a resolution.

In cases where the seller refuses a valid refund request, Shopy 101 may suspend or ban the seller from the platform to protect buyer interests.