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Buyer Policy

Shopy 101 has established clear rules and conditions to ensure that buyers can have a secure and smooth shopping experience. This policy outlines the rights and responsibilities of buyers, as well as the rules to improve their shopping experience.

1. Purchase Conditions

  • Buyers can only purchase digital products.

  • A purchase is considered complete once the buyer successfully completes the payment process.

  • Buyers must carefully read the product descriptions before purchasing and ensure they have all the information about the product.

  • Buyers should make purchases only through their own accounts.

  • Payment information is processed in a secure and encrypted manner.

2. Product Descriptions

  • Buyers should learn about the details of the product they are purchasing through the description provided by the seller.

  • Shopy 101 is not responsible for misleading or incomplete product descriptions, but such situations may be addressed if identified.

  • If buyers have any doubts about the product, they should contact the seller before making a purchase.

3. Returns and Refunds

  • Digital products are generally non-returnable due to their nature. However, a refund can be requested under the following circumstances:

    • The product does not fully match the description or is missing content.

    • The purchased product cannot be downloaded or does not work, and the seller is unable to fix the issue.

  • Refund requests must be made within 7 business days.

  • Buyers must follow the necessary procedures provided by the platform for refund requests.

4. Support and Assistance

  • If buyers experience any issues with a purchased product, they can seek assistance through the Support Page.

  • Any issues during the purchase process will be addressed by Shopy 101’s support team.

  • In case of technical issues or access problems, buyers may also reach out to the seller.

5. Security

  • Personal data and payment information of buyers are protected using secure payment systems.

  • Buyers should use strong passwords and never share their account details to ensure account security.

  • During the purchase process, buyers should only use secure payments made directly through Shopy 101.

6. Account Suspension and Termination

  • Buyers must not misuse the Shopy 101 platform.

  • Accounts of buyers engaged in illegal activities or exhibiting suspicious behavior may be suspended or permanently terminated.

  • Shopy 101 reserves the right to suspend or delete accounts without prior notice to protect user security and platform integrity.

7. Buyer Reviews and Ratings

  • Buyers can leave reviews and ratings for the products they have purchased.

  • Reviews are intended to inform other users about the product and should be made in a honest, respectful, and accurate manner.

  • Reviews may be monitored by the platform before being published.